Frequently Asked Questions
How long does it take to get my order?
We ship all the orders from Houston, TX within 1-2 business days. Depending on your location, it may take 2-5 business days for your order to arrive after it has been shipped.
Where do you ship?
We ship to the Lower 48 states and to Hawaii and Alaska.
Do you offer free shipping?
We offer free shipping on all orders.
Where can I find the tracking information for my order?
Once your order has been shipped, you will receive a confirmation email with the tracking information. You can also log into your account anytime to check the status of your order including the shipping details.
What is your Return Policy?
At Elcove we want you to be 100% happy with your purchase. If for any reason you are not happy with the products, please email us at hello@elcove.co with your order date and order number and we’ll do whatever it takes to make it right.
What payment options do you offer?
We accept all major credit cards as well as PayPal and AmazonPay.
What are the ingredients of your cleaning products?
We believe in being 100% transparent about the ingredients in our cleaning products; therefore, we list all the ingredients on every product page under the ingredients tab.
Are your products Cruelty-Free?
We never test our products on animals and are proud to be certified by the Leaping Bunny Program, a leader in cruelty-free certification for personal care and household products.
Where are your products manufactured?
Our products are manufactured in small batches in Houston, TX.
